SubRadar Support

We're here to help · Updated 2026-07-16

Thanks for using SubRadar. If something isn't working or you have a question, the fastest way to reach us is by email — we read every message.

Email Support

subradar-support@googlegroups.com

Getting Help

When you write to us, please include:

• Your device model and iOS version (Settings → General → About).
• The version of SubRadar you are running.
• A short description of what happened and what you expected.

We typically reply within 1–2 business days.

Frequently Asked Questions

The app isn't behaving as expected. What should I try first?

Make sure you're on the latest version from the App Store, then fully close and reopen the app. If the problem continues, restarting your device resolves most temporary glitches. Still stuck? Email us the details above.

How do I manage or cancel my subscription?

Subscriptions are handled by Apple, not inside the app. On your device open Settings → [your name] → Subscriptions, choose SubRadar, and you can change or cancel your plan there. Cancelling stops the next renewal; you keep access until the end of the current period. Note that deleting the app does not cancel a subscription.

How do I restore a purchase on a new device?

Sign in with the same Apple ID you used to purchase, then use the “Restore Purchases” option in the app. Purchases are tied to your Apple ID.

Can I get a refund?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID to request one.

Do I need an account?

No. SubRadar works without registration and does not collect your name or email. See our Privacy Policy for details.

Privacy & Terms

Read our Privacy Policy and Terms of Use.